Shipping & Delivery Policy
This policy applies to all orders placed on www.labeldharv.com operated by Shikha Nagar, trading as Label Dharv
1. Areas We Serve
We ship across India to all serviceable PIN codes. [We do not currently offer international shipping.] You can check whether we deliver to your area by entering your PIN code at checkout.
2. Order Processing Time
- Orders are processed and dispatched within [1-3] working days after payment is confirmed.
- Working days are Monday to Saturday, excluding public holidays.
- During sales, festivals, and wedding seasons, processing may take an extra [1-2] days. We will inform you if there is a delay.
3. Estimated Delivery Time
| Location | Estimated Delivery (after dispatch) |
|---|---|
| Metro cities (Delhi NCR, Mumbai, Bengaluru, etc.) | [2-4] working days |
| Other cities and towns | [4-7] working days |
| Remote or hilly areas | [7-10] working days |
These are estimates, not guarantees. Delays can happen due to weather, strikes, festivals, or courier issues.
4. Shipping Charges
- Free shipping on orders above ₹[3000].
- Cash on Delivery (COD) is available for ₹ 200 extra on orders up to ₹[amount].] (Delete if you don't offer COD.)
The final shipping cost is shown at checkout before you pay.
5. Courier Partners
We ship through reliable courier partners such as [Delhivery / Shiprocket / Blue Dart / India Post / DTDC]. We choose the courier based on your PIN code and availability.
6. Order Tracking
When your order is dispatched, we will send a tracking link and AWB number by email, SMS, or WhatsApp. If you haven't received it within [4] working days of ordering, contact us with your order number.
7. Delivery Attempts
- The courier will usually make [2-3] delivery attempts.
- Please keep your phone reachable and ensure someone can receive the parcel.
- If delivery fails because of an incorrect address, unreachable phone, or refusal to accept, the parcel may be returned to us. In that case, re-shipping charges will apply, or we will refund the order amount after deducting the forward and return shipping costs. [For COD orders, repeated refusals may lead to restrictions on future COD.]
8. Address Accuracy
Please double-check your name, full address, PIN code, and phone number before paying. We cannot change the address once an order is dispatched. To change it before dispatch, contact us immediately at the details below.
9. Damaged, Tampered, or Wrong Parcels
- Please record a clear, uncut unboxing video when you open the parcel.
- If the package is damaged, tampered with, or has the wrong or missing item, contact us within [48 hours] of delivery with the order number, the unboxing video, and photos.
- We will resolve it as per our Refund & Cancellation Policy (replacement or refund).
10. Lost or Delayed Parcels
If your parcel hasn't arrived within [10] working days of dispatch, contact us. We will investigate with the courier and, if it's confirmed lost, send a replacement or issue a full refund.
11. Customs and Duties (only if you ship internationally)
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
12. Contact Us
Label Dharv
Address: 106 L, Second Floor, New Colony, Sector 7, Gurugram-122001
Email: labeldharv@gmail.com
Phone/WhatsApp: +91-9818222856
Working hours: [Mon-Sun, 9 AM-8 PM IST]